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Booking conditions

Kuppikunta is also sold by Levin Matkailu Oy so that's why we are using their conditions as well.

These booking conditions set out the terms on which you contract with us, Levin Matkailu Oy (Levi Central Booking Office) or Kuppikunta directly. A contract exists between you and the marketing organisation and all conditions become binding to us both once You have made the booking. The booking must be made by an adult person. A written permit is required from parents in case of minor travellers.

MAKING A BOOKING AND PAYMENT

Your booking is definite when you have received the invoice attached with the information about the accommodation and instructions how to get a key. T If we don’t receive your payment, that is not considered as cancelling the reservation. We need all cancellations in written. If the balance is not received by the due date, we reserve the right to cancel your booking. Advance payment is 30% from the whole accommodation price. If your booking is made later than six (6) weeks before your stay at Levi you pay the full payment.

BOOKING THROUGH INTERNET

Internet booking is only possible through Levin Matkailu Oy website. However, you can still use our Feedback form to make a preliminary booking which comes valid when the first invoice is paid.

IF YOU CANCEL YOUR HOLIDAY

Should you want to cancel your booking, you must ALWAYS do so in writing to Levi Central Booking Office. If you cancel the booking:
*28 days prior to arrival: the paid amount will be returned deducted with the cancellation fee of 32 € and the service fee 25 euros. 
*later than 28 days prior to arrival: the whole amount will be charged.
*If you book accommodation 27-14 days prior to arrival, you have the right to cancel the booking within 7 days.
*If you book accommodation 13-0 days prior to arrival, you have the right to cancel the booking within 1 day.
The cancellation will take effect from the day we receive your written (e-mail) notification. If you can prove you have made and sent your cancellation to the right address to us at the due date, we will accept your cancellation whether we receive your notification late or none at all. If your cancellation is due to sudden illness / injury / death of a close relative or your travel party, we will refund you your payment reduced with the 30% deposit plus the service fee (25 €) and the cancellation fee (32 €). You will have to present a reliable document, e.g. a doctor's certificate (within 14 days), on the case.
Should you want to change your booking after confirmation, we will have to consider it as a cancellation of your booking and the new arrangements will constitute an entirely new booking. We recommend our guests to have an insurance in case of any emergencies or unexpected incidents.

KUPPIKUNTA'S RIGHT TO CANCEL THE BOOKING

Kuppikunta reserves the right to cancel the booking in case of force majeure or other reasons out of Kuppikunta’s control such as e.g. fire and/or water damages in the booked accommodation. In this case we will notify you of the cancellation immediately and refund all money paid. Kuppikunta reserves the right to cancel the booking in case the payments are not done on time.

HANDING OUT THE KEYS

You will get a code to open the key box latest 16.00 o’clock on the day of your arrival. The contact details for the care taker are in the description. The person handing the key for you has the right to charge you the cost regarding a replacement key (even locks of the doors will be charged in case of special serried keys). The care taker of the apartment / cabin has the right to charge you money in case the key is inside the accommodation and you cannot get in.  

YOUR HOLIDAY ACCOMMODATION AT LEVI

Your accommodation will be at your disposal from 16.00 on your arrival day until 11.00 on your departure day. The rent of the holiday accommodation includes kitchen utensils and dishes, fuel for heating, lightning and cooking. The normal temperature in the apartment is 20 – 22 C. You are expected to bring your own linen and towels with you unless you agree otherwise when booking your holiday. It is not allowed to use sleeping bags on the beds. No smoking in apartments / cabins! In case of smoking in the accommodation, please notice that we will charge a cleaning fee of minimum 300 euro. The departure cleaning will be included into the holiday accommodation reservation. You are responsible for the tidiness of the apartment / cabin. The care taker has the right to charge you a double fee for the extra cleaning if the accommodation is not in an acceptable state after your stay. In case of breakage you are advised to contact the owner / his representative or the cabin maintenance for setting the damages. We cannot answer for goods left / forgotten to the apartment by the client.

BREAKAGE

The client is bound to indemnify the owner for any damages of the apartment/cabin or the movable property in the apartment/cabin.

THE CANCELLATION OF THE TENANCY AGREEMENT BECAUSE OF DISTURBANCE OR DANGEROUS SITUATION OF BEHAVIOUR

If the tenant does not stop causing disturbance / dangerous situations for his/her fellow neighbours, has the owner of the apartment or his/her representative the right to terminate the tenancy agreement. The tenant will be liable for all expenses occurred.

THE NUMBER OF PERSONS

The number of persons staying at a cabin or apartment should not exceed the number given in your invoice. Tents or caravans on the building site are not allowed without a separate permission. Pets are not allowed in Kuppikunta. 

COMPLAINTS

Should you have any cause to complaint about the booking or state of your holiday accommodation you must immediately inform the owner of the place / his representative or the cabin maintenance of the complaint for remedial action. Should a problem remain unsolved you should make your complaint in writing, for continued handling, to us within a week's time after your booking has ended. Should we not be able to settle things amicably, you are entitled to have the dispute arbitrated at the Finnish Consumer Complaint Board.

The Levi Central Booking Office is not responsible for possible harm or expenses caused by the forces of nature, insects, moles or unexpected weather changes.

Kuppikunta is not responsible for misprints or changes occurring after the print of the brochure. We reserve the right for price changes.

Kuppikunta reserves the right to change price errors before a contract is made. Kuppikunta is not VAT registered, all the prices excl. VAT.

© 2010 Kuppikunta, Lapintie 1A, 99130 Sirkka   Puh: 040-5472311